New features in Lync Client
It's never been easier to integrate Lync to a third party application by using
the Microsoft Lync Server 2010 SDK, offering Visual Studio .NET controls
in Windows Presentation Foundation (WPF) and Silverlight.
In other words, you have practically no need of coding to integrate elements of
the Lync UI to your own application.
A powerful conversational extension called Conversation Extension Window(CWE)
that supplies information about your conversation, adds call control tools
and brings new functionalities such as translation services.
The strengthening of the contextual collaboration with Join Launcher
that enables to launch applications directly from Lync
and allows participants to quickly establish call context.
Define your own .NET client with the new application Lync 2010 Managed AP
and personalize your user experience according to the specific needs of your
organisation or sector.
New features in Lync Server
Technical support for complex scenarios in assistance and call centers
(such us interactive voice response, automatic distribution of calls,
conversation recording, Web chat, query/response bots,
conference and application sharing) available with the Microsoft Unified
Communications Managed API 3.0 (UCMA 3.0).
Acces all your unified communications services from a unique phone,
using a unique connexion. You can connect to your online meeting on simple
voice command, check your SharePoint tasks or just read an electronic Exchange message,
all in the same call.
A major simplification of deployment procedures, operations and
interoperability, with added features such as sign in from a unique endpoint,
load balancing per application and automatic server failover/failback.
Leading edge voice technology now proposed in 26 languages thanks to the update of Microsoft
Speech Platform, a professional voice platform installed in the enterprise server without
needing a supplementary licence charge. It uses the UCMA 3.0 platform and the
industry-standard VoiceXML 2.1 markup language based on UCMA criteria.
Developers can use tools such as Visual Studio and .NET Framework,
as well as the programming logic of the Web Services,
to build flexible solutions without being experts in the communications field.
For more information:
Discover third-party unified communications solutions based on the Lync Server
2010 plateform that have help improve collaboration, reduce costs and optimize productivity.
- Dassault Aviation : Integration de la fabrication
- Schlumberger : Integration minière
- POST cti : Live PA : Application d'enregistrement des appels
- Global Crossing : Alert Notification
- Gold Systems : password voice Reinitialisation
- Evangelize : Web Conversation
- Care 1st Health Plan : patient and appointment System
- Athoc : emergency Notification
- Aspect : Call center
- Interactive Intelligence : Call center
- ComputerTalk : Call center
- Wonderware : site management Integration application
- Twisted Pair : Real time Groupe Communications
- Clarity Consulting : Call center
- Gold Systems : social Centre
- Metal Forming : Manufacturing Remote management
- Convergent : facturation horaire System
- Nobel : Detail business software
- CG Cantal
- Solaire direct
Enterprise Process of communicating
Add a presence indicator to each name stored in your
application to know their availability status before contacting them.
Communication in a click
Communicate directly from your application without failover.
From the perspective of the Microsoft unified communications solution, a call or an Instant Message
is more than voice and text, it is also contextual information about the ongoing
Alerts and notifications
Shorten deployment time by setting up your application to contact the right
person at the right moment using the fastest communication route.
Call back and outbound call history
Give your clients the possibility to be called back or
get the outbound call history.
Search for an expert
Take advantage of the built-in features of Lync Server 2010 to look for users
according to their expertise and their availability.
Clients not using Lync always have the possibility to contact you
via the web browser and interact with the skilled employees who use Lync.
Automatic query/response bots
Let automated agents, with speech recognition capabilities answer
the the requests of Web conversation.
Interactive voice Response
Interactive voice Response systems allow companies
to save resources by removing the agents in charge of routine questions.
Support for Public Instant Messenger Connectivity
Communicate quickly and efficiently, and share presence and instant messaging (IM)
with users using Public Instant Messaging services (PIC) : Microsoft windows Live messenger,
AOL and Yahoo.
Facility of use between platforms
Add contacts and share presence and instant messages.
Users can add contacts from Windows Live, AOL and Yahoo accounts, as well as
Google Talk networks to their contact list.
Users are able to share informations on presence and
have instant message conversations with partners and clients having a
public instant messaging connexion.
Administration with Microsoft Lync Server 2010:
IT Administrators can control access to Public
Instant Messenger services by user or group, choose service providers
of Public Instant Messaging services to which users may be allow to connect,
sort and archive messages sent to users of Public Instant Messaging services.
- Add contacts from Public Instant Messaging services using federated Lync.
- View presence status of users using Public Instant Messaging
in your contact list
- Connect with users from your contact list using Public Instant
Messaging services .
- Make audio and video calls to your Windows Live contacts
Features not supported: Multiple instant messaging , file transfers,
audio/video sessions with d'AOL, Yahoo! and Google Talk users
Set up, system and Licence criteria
For more information about the setup procedure, read
the Microsoft Lync Server 2010's public IM connectivity set up guide.
For more information about the Microsoft Lync Server 2010 XMPP gateway,
visit the downloading page.
Federate your trusted partners
Microsoft Lync Server 2010 can significantly improve your interactions
with your business partners, in the workplace or on a business trip.
With Lync federation, you can connect with clients, providers, partners, etc.,
using the Internet.
Administrators can enable federation with
any organization that uses Lync server 2010 or earlier versions,
specially Office Communications Server and Live Communications Server.
Keep in contact easily
Once authorized, users from a company can add users of another organization
to their contact list, communicate via instant messaging (IM)
and view information about their presence.
Benefit from the full features of unified communications
Users can benefit from the best means of communication
for the task at hand(voice, video, etc) and can easily switch from person-to-person
to a group conference meeting
Federated communications use the Internet, taking enterprises away from public
telephone networks, thus reducing phone bills and third-party
Management and operations
Because we have completely upgraded and streamlined its management infrastructure,
Microsoft Lync Server 2010 is easier to deploy and manage than ever.
This version supports not only the security, compliance and extensibility
to offer a real platform of professional unified communications
but also the resilience, the evolution capacities and the critical features necessary
to improve or replace conventional PBX systems.
Lync Server 2010 allows IT professionals to use a highly reliable system
in their working environment.
Main functions and features
A deployment with confidence
For optimum productivity, information professionals must be able
to switch instantaneously between their electronic mail, instant messaging,
voice telephony and other means of communication based on significant
presence information. Exchange Server and Lync Server 2010 combine
to provide a unified contact list, integrated features and shared presence
data with the aim of creating a seamless communication experience.
Efficient management with powerful tools
A new Web management console, easy to use,
streamlines administrative tasks
while the new PowerShell management database allows full automation of
Lync Server 2010 and related Microsoft Server products.
the right task to the right person
Access control based on roles(RBAC) allows a precise delegation of tasks
to specific administration roles and enables IT administrators
to conceive a responsive and efficient organization.
Automation of rules for regulatory compliance
Features such as call authorization, archiving, Intelligent filtering of
instant messages and extensibility of platform facilitate compliance.
Migrating your own pace to Software Communications
Lync Server 2010 interacts with your existing telephone infrastructure.
For example, companies can supply advanced voice functionalities
to their mobile employees through Lync Server 2010
while keeping their communications infrastructure
and exploiting the conference features of Lync Server 2010.
Most companies do not think in terms of products, but rather in terms of workloads and solutions.
To avoid introducing simply individual products, Microsoft products are conceived to function efficiently as an integrated system in interaction via a platform in order to meet the specific needs of your organization.
Once users and administrators are familiar with the system, they benefit from increased productivity and enable their companies to achieve economies by satisfying several tasks from a unique interoperable platform, this way eliminating the necessity of buying and managing separate solutions
Related Microsoft Products
Microsoft Exchange server
For maximum productivity, information professionals must be able to switch instantaneously between electronic messaging, Instantaneous messaging (IM)), voice conversations and any communication mode based on important presence states.
Exchange server et Microsoft Lync server 2010 work together to bring you a list of unified contacts, integration functionalities and sharing presence states.
Microsoft SharePoint Server
SharePoint is a collaboration tool because collaboration involves communication.
Lync Server 2010 brings users with additional ways to interact directly with each other with sharePoint to enhance efficiency in SharePoint sites, stored documents and other content.
Microsoft Office System
Instead of sending huge amounts of data via electronic mail, users can initiate a collaborative document sharing-session to contact their colleagues and create or modify a document in real time in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, etc.
Microsoft system center
The deployment of Microsoft unified communications has a major advantage: integrating voice features and corporate email with your existing Microsoft infrastructure.
In other words, administrators can use System Center to manage multiple Microsoft technologies from a single interface.
Microsoft Active Directory
An integrated directory solution covering the whole company not only simplifies administration for IT professionals, but also improves and unifies the user experience.
Lync Server 2010 works with Active Directory that also supports Exchange Server, network access and other IT workloads, which facilitates considerably deployment and management of unified communications capabilities as well as the coverage of communication and collaboration between users seamlessly.