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Les technologies de Lync

The solution of Microsoft unified communications is based on the use of software, which facilitates the addition and the customization of functions as opposed to traditional systems running on material infrastructure. Microsoft Lync Server 2010 is the ideal system. A fully extensible communications platform, that provides simpler interfaces for programming applications based on the standard technology of the communications field.

  • Extensibility
  • Connectivity
  • Federation
  • Management and operations
  • Related technologies

Extensibility Classes

New features in Lync Client

It's never been easier to integrate Lync to a third party application by using the Microsoft Lync Server 2010 SDK, offering Visual Studio .NET controls in Windows Presentation Foundation (WPF) and Silverlight. In other words, you have practically no need of coding to integrate elements of the Lync UI to your own application.

A powerful conversational extension called Conversation Extension Window(CWE) that supplies information about your conversation, adds call control tools and brings new functionalities such as translation services.

The strengthening of the contextual collaboration with Join Launcher that enables to launch applications directly from Lync and allows participants to quickly establish call context.

Define your own .NET client with the new application Lync 2010 Managed AP and personalize your user experience according to the specific needs of your organisation or sector.

New features in Lync Server

Technical support for complex scenarios in assistance and call centers (such us interactive voice response, automatic distribution of calls, conversation recording, Web chat, query/response bots, conference and application sharing) available with the Microsoft Unified Communications Managed API 3.0 (UCMA 3.0).

Acces all your unified communications services from a unique phone, using a unique connexion. You can connect to your online meeting on simple voice command, check your SharePoint tasks or just read an electronic Exchange message, all in the same call.

A major simplification of deployment procedures, operations and interoperability, with added features such as sign in from a unique endpoint, load balancing per application and automatic server failover/failback.

Leading edge voice technology now proposed in 26 languages thanks to the update of Microsoft Speech Platform, a professional voice platform installed in the enterprise server without needing a supplementary licence charge. It uses the UCMA 3.0 platform and the industry-standard VoiceXML 2.1 markup language based on UCMA criteria.

Developers can use tools such as Visual Studio and .NET Framework, as well as the programming logic of the Web Services, to build flexible solutions without being experts in the communications field.

For more information: http://msdn.microsoft.com/ocdev

International Testimonials

Discover third-party unified communications solutions based on the Lync Server 2010 plateform that have help improve collaboration, reduce costs and optimize productivity.

  • Dassault Aviation : Integration de la fabrication
  • Schlumberger : Integration minière
  • POST cti : Live PA : Application d'enregistrement des appels
  • Global Crossing : Alert Notification
  • Gold Systems : password voice Reinitialisation
  • Evangelize : Web Conversation
  • Care 1st Health Plan : patient and appointment System
  • Athoc : emergency Notification
  • Aspect : Call center
  • Interactive Intelligence : Call center
  • ComputerTalk : Call center
  • Wonderware : site management Integration application
  • Twisted Pair : Real time Groupe Communications
  • Clarity Consulting : Call center
  • Gold Systems : social Centre
  • Metal Forming : Manufacturing Remote management
  • Convergent : facturation horaire System
  • Nobel : Detail business software

FR Testimonials

  • L’Occitane
  • Lafuma
  • Geopost
  • CG Cantal
  • Solaire direct
  • Ubifrance

Enterprise Process of communicating

Presence Integration

Add a presence indicator to each name stored in your application to know their availability status before contacting them.

Communication in a click

Communicate directly from your application without failover.

Contextual Conversations

From the perspective of the Microsoft unified communications solution, a call or an Instant Message is more than voice and text, it is also contextual information about the ongoing conversation.

Alerts and notifications

Shorten deployment time by setting up your application to contact the right person at the right moment using the fastest communication route.

Call back and outbound call history

Give your clients the possibility to be called back or get the outbound call history.

Search for an expert

Take advantage of the built-in features of Lync Server 2010 to look for users according to their expertise and their availability.

Web Conversation

Clients not using Lync always have the possibility to contact you via the web browser and interact with the skilled employees who use Lync.

Automatic query/response bots

Let automated agents, with speech recognition capabilities answer the the requests of Web conversation.

Interactive voice Response

Interactive voice Response systems allow companies to save resources by removing the agents in charge of routine questions.

Support for Public Instant Messenger Connectivity

Communicate quickly and efficiently, and share presence and instant messaging (IM) with users using Public Instant Messaging services (PIC) : Microsoft windows Live messenger, AOL and Yahoo.

Facility of use between platforms

Add contacts and share presence and instant messages.

Users can add contacts from Windows Live, AOL and Yahoo accounts, as well as Google Talk networks to their contact list.

Users are able to share informations on presence and have instant message conversations with partners and clients having a public instant messaging connexion.

Administration with Microsoft Lync Server 2010:

IT Administrators can control access to Public Instant Messenger services by user or group, choose service providers of Public Instant Messaging services to which users may be allow to connect, sort and archive messages sent to users of Public Instant Messaging services.

Supported functions

  • Add contacts from Public Instant Messaging services using federated Lync.
  • View presence status of users using Public Instant Messaging in your contact list
  • Connect with users from your contact list using Public Instant Messaging services .
  • Make audio and video calls to your Windows Live contacts

Features not supported: Multiple instant messaging , file transfers, audio/video sessions with d'AOL, Yahoo! and Google Talk users

Set up, system and Licence criteria

For more information about the setup procedure, read the Microsoft Lync Server 2010's public IM connectivity set up guide.

For more information about the Microsoft Lync Server 2010 XMPP gateway, visit the downloading page.

Federate your trusted partners

Microsoft Lync Server 2010 can significantly improve your interactions with your business partners, in the workplace or on a business trip. With Lync federation, you can connect with clients, providers, partners, etc., using the Internet.

Administrators can enable federation with any organization that uses Lync server 2010 or earlier versions, specially Office Communications Server and Live Communications Server.

Keep in contact easily

Once authorized, users from a company can add users of another organization to their contact list, communicate via instant messaging (IM) and view information about their presence.

Benefit from the full features of unified communications

Users can benefit from the best means of communication for the task at hand(voice, video, etc) and can easily switch from person-to-person to a group conference meeting

Save money

Federated communications use the Internet, taking enterprises away from public telephone networks, thus reducing phone bills and third-party conferencing expenses.

Management and operations

Because we have completely upgraded and streamlined its management infrastructure, Microsoft Lync Server 2010 is easier to deploy and manage than ever. This version supports not only the security, compliance and extensibility to offer a real platform of professional unified communications but also the resilience, the evolution capacities and the critical features necessary to improve or replace conventional PBX systems. Lync Server 2010 allows IT professionals to use a highly reliable system in their working environment.

Main functions and features

A deployment with confidence

For optimum productivity, information professionals must be able to switch instantaneously between their electronic mail, instant messaging, voice telephony and other means of communication based on significant presence information. Exchange Server and Lync Server 2010 combine to provide a unified contact list, integrated features and shared presence data with the aim of creating a seamless communication experience.

Efficient management with powerful tools

A new Web management console, easy to use, streamlines administrative tasks while the new PowerShell management database allows full automation of Lync Server 2010 and related Microsoft Server products.

the right task to the right person

Access control based on roles(RBAC) allows a precise delegation of tasks to specific administration roles and enables IT administrators to conceive a responsive and efficient organization.

Automation of rules for regulatory compliance

Features such as call authorization, archiving, Intelligent filtering of instant messages and extensibility of platform facilitate compliance.

Migrating your own pace to Software Communications

Lync Server 2010 interacts with your existing telephone infrastructure. For example, companies can supply advanced voice functionalities to their mobile employees through Lync Server 2010 while keeping their communications infrastructure and exploiting the conference features of Lync Server 2010.

Related Technologies

Most companies do not think in terms of products, but rather in terms of workloads and solutions. To avoid introducing simply individual products, Microsoft products are conceived to function efficiently as an integrated system in interaction via a platform in order to meet the specific needs of your organization.

Once users and administrators are familiar with the system, they benefit from increased productivity and enable their companies to achieve economies by satisfying several tasks from a unique interoperable platform, this way eliminating the necessity of buying and managing separate solutions

Related Microsoft Products

Microsoft Exchange server

For maximum productivity, information professionals must be able to switch instantaneously between electronic messaging, Instantaneous messaging (IM)), voice conversations and any communication mode based on important presence states. Exchange server et Microsoft Lync server 2010 work together to bring you a list of unified contacts, integration functionalities and sharing presence states.

Microsoft SharePoint Server

SharePoint is a collaboration tool because collaboration involves communication. Lync Server 2010 brings users with additional ways to interact directly with each other with sharePoint to enhance efficiency in SharePoint sites, stored documents and other content.

Microsoft Office System

Instead of sending huge amounts of data via electronic mail, users can initiate a collaborative document sharing-session to contact their colleagues and create or modify a document in real time in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, etc.

Microsoft system center

The deployment of Microsoft unified communications has a major advantage: integrating voice features and corporate email with your existing Microsoft infrastructure. In other words, administrators can use System Center to manage multiple Microsoft technologies from a single interface.

Microsoft Active Directory

An integrated directory solution covering the whole company not only simplifies administration for IT professionals, but also improves and unifies the user experience. Lync Server 2010 works with Active Directory that also supports Exchange Server, network access and other IT workloads, which facilitates considerably deployment and management of unified communications capabilities as well as the coverage of communication and collaboration between users seamlessly.

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